Returns and Exchanges Policy

Returns and Exchanges Policy

Returns and Exchanges: Our return and exchange policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for a Return or Exchange: To qualify for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete your return or exchange.

Refunds (if applicable): Once your returned item is received and inspected, we will send you an email to confirm the receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contactus@tuzers.com.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at contactus@tuzers.com, and we will guide you through the process.

Shipping: To initiate a return or exchange, send us an email at contactus@tuzers.com, and we will provide you with the shipping details. You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you can vary depending on your location. If you are returning an item valued at over $100, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.